Flutterwave incident
Service Alert: BIN Service Disruption – Impact on Card Transactions
Ongoing since 06:15 PM UTC, affecting Collections APIs.
Dear Valued Merchant, We are currently experiencing a disruption with our Bank Identification Number (BIN) service, which may affect the processing of card transactions. As a result, you may experience failed or declined card payments, potentially disrupting payment acceptance and impacting transaction success rates. The issue has been escalated for investigation, and we are working towards restoring normal service. Further updates will be communicated as more information becomes available. We apologize for the inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Affected components
Update timeline
- identified Nov 05, 2026, 06:15 PM UTC
Dear Valued Merchant, We are currently experiencing a disruption with our Bank Identification Number (BIN) service, which may affect the processing of card transactions. As a result, you may experience failed or declined card payments, potentially disrupting payment acceptance and impacting transaction success rates. The issue has been escalated for investigation, and we are working towards restoring normal service. Further updates will be communicated as more information becomes available. We apologize for the inconvenience this may cause and appreciate your patience as we work to resolve the issue.
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