Flutterwave incident
[NGN] Service Alert: Intermittent Name Enquiry Failures
Ongoing since 02:09 PM UTC, affecting Collections APIs.
Dear Valued Merchant, We are experiencing intermittent Name Enquiry failures affecting Nuvion Pay With Bank Transfer (PWBT) transactions. This may prevent some customers from successfully completing bank transfer payments, potentially disrupting your payment collection operations. Our team is actively working to resolve the issue and restore normal service. We will provide updates as progress is made. We apologize for the disruption to your operations and appreciate your patience and understanding.
Affected components
Update timeline
- identified Nov 05, 2026, 02:09 PM UTC
Dear Valued Merchant, We are experiencing intermittent Name Enquiry failures affecting Nuvion Pay With Bank Transfer (PWBT) transactions. This may prevent some customers from successfully completing bank transfer payments, potentially disrupting your payment collection operations. Our team is actively working to resolve the issue and restore normal service. We will provide updates as progress is made. We apologize for the disruption to your operations and appreciate your patience and understanding.
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