FingerprintJS experienced a minor incident on August 13, 2025 affecting Identification (Identification - Asia) and Smart Signals (Smart Signals - Asia) and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Identification (Identification - Asia)Smart Signals (Smart Signals - Asia)Server API (Server API - Asia)
Update timeline
- investigating Aug 13, 2025, 05:43 AM UTC
Due to an internal issue on our API gateway a small portion of requests in APS1 region (Asia) could fail with http code 500 for some customers. The issue took place between 5:43 and 5:44 UTC.
- resolved Aug 13, 2025, 05:44 AM UTC
This issue was resolved.