FingerprintJS incident

Increased Latency and Error Rates in US-East-1

Resolved after 3 hours 49 minutes, affecting Server API (Server API - Global (US)) and Web (Dashboard), on August 24, 2026.

resolved Aug 24, 2026, 06:29 PM UTC

The issue affecting service availability has been resolved. We deployed a fix and have confirmed normal performance across affected systems.

Started
Aug 24, 2026, 02:40 PM UTC
Resolved
Aug 24, 2026, 06:29 PM UTC
Duration
3h 49m
Detected by Pingoru
Aug 24, 2026, 02:40 PM UTC

Affected components

Server API (Server API - Global (US))Web (Dashboard)

Update timeline

  1. investigating Aug 24, 2026, 02:40 PM UTC

    Some customers may be experiencing increased latency and error rates in US-East-1. We're currently investigation the issue.

  2. resolved Aug 24, 2026, 06:29 PM UTC

    The issue affecting service availability has been resolved. We deployed a fix and have confirmed normal performance across affected systems.

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