FingerprintJS incident

Smart Signals Degraded for Mobile SDK Clients

Resolved after 2 hours 40 minutes, affecting Smart Signals (Smart Signals - Global (US)) and Smart Signals (Smart Signals - Europe) and 1 more, on September 1, 2026.

resolved Sep 01, 2026, 12:59 PM UTC

The issue causing degradation has been resolved. We deployed a fix and have confirmed normal performance across affected systems.

Started
Sep 01, 2026, 10:19 AM UTC
Resolved
Sep 01, 2026, 12:59 PM UTC
Duration
2h 40m
Detected by Pingoru
Sep 01, 2026, 10:19 AM UTC

Affected components

Smart Signals (Smart Signals - Global (US))Smart Signals (Smart Signals - Europe)Smart Signals (Smart Signals - Asia)Smart Signals (Smart Signals - Europe)Smart Signals (Smart Signals - Asia)Smart Signals (Smart Signals - Global (US))

Update timeline

  1. investigating Sep 01, 2026, 10:19 AM UTC

    Smart Signals Degraded for Mobile SDK Clients

  2. resolved Sep 01, 2026, 12:59 PM UTC

    The issue causing degradation has been resolved. We deployed a fix and have confirmed normal performance across affected systems.

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