FingerprintJS experienced a minor incident on October 1, 2025 affecting Server API (Server API - Global (US)) and Server API (Server API - Europe) and 1 more component, lasting 15h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 09:33 PM UTC
From September 23rd 22:45 UTC to October 1st 20:31 UTC the "Update Event" method for our Server API in all regions accepted updates but inconsistently applied the updates to one of our backend databases. No update data has been lost, and all records of updates were maintained. However, updates were not applied successfully to one of our databases, this results in the update not being visible on the event when queried via our server API, dashboard, or CSV export functionality for events created in this timeframe. The underlying bug has been fixed as of October 1st 20:31 UTC, and we are working on backfilling the data. We will re-apply updates from this timeframe to the database that was inconsistent. We will update this status page as we make progress.
- investigating Oct 02, 2025, 01:01 PM UTC
All event data backfill complete. All services operational.