FingerprintJS experienced a minor incident on October 7, 2025 affecting Identification (Identification - Global (US)) and Identification (Identification - Europe) and 1 more component, lasting 13h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Identification (Identification - Global (US))Identification (Identification - Europe)Identification (Identification - Asia)
Update timeline
- investigating Oct 07, 2025, 02:30 AM UTC
Very small % of requests for a small subset of customers might occasionally experience failed identification requests. We are investigating the problem.
- investigating Oct 07, 2025, 04:09 PM UTC
We have implemented a fix and will be monitoring to confirm resolution. The issue occurred between 09:00 UTC to 16:00 UTC on Oct 7, 2025 and impacted less than 0.0012% of requests