Fiix Software Outage History

We are currently investigating reports of degraded performance affecting some users. Customers may experience slower-than-normal response times when using the application. Our Engineering team has identified the issue and is actively investigating while closely monitoring platform performance. Service remains available, and we will continue to provide updates as more information becomes available.

We are continuing to work on a fix for this issue.

We are investigating reports of increased application latency affecting some users. Customers may experience slower-than-normal response times while using the platform. As part of our mitigation efforts, we will be performing a controlled restart of application services. During this process, some users may experience brief interruptions while services are restored. Our team is actively monitoring the platform and continuing to investigate the underlying cause. We will provide another update as soon as more information becomes available. Thank you for your patience.

We have identified the source of the issue affecting Work Request Portal (WRP) request processing and are actively implementing mitigation measures. Some customers may continue to experience delays while processing returns to normal. We will provide additional updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We are continuing to implement a solution for the issue affecting WRP access.

The issue has been identified and a fix is being implemented.

The issue has been identified, and a solution Will be implemented.

We’ve identified the issue affecting the ability to upload files on the mobile app We’re working on a fix to resolve this The next update will be in the next hour .

We have identified the cause of the issue affecting your ability to add files on our mobile app. The fix will necessitate a brief restart around 4:20PM EST for 15 minutes. You will not be able to log in to the system during that time. For any questions please contact [email protected]

Service is now restored, if you are having issues logging in ,please contact [email protected] for further assistance.

We have identified the issue affecting the ability to import CSV files into the system . This was caused by a recent security based update. A fix will need a brief restart of our service. while will affect your ability to login . Next update within 15 minutes

The issue has been isolated to the scheduled compliance dashboard widget in the Dashboard module. This widget has been temporarily turned off while we continue to investigate. In the meantime, the Analytics and Report modules can be used to access and report on the scheduled compliance data.

The issue has been identified. Users continue to be affected by slowness in Fiix. We will provide the next update in an hour.