Fiix Software experienced a notice incident on June 2, 2025 affecting Fiix Mobile, lasting 19h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 04:35 PM UTC
We are currently investigating an issue affecting the ability to add files on our mobile app. Our team is working to identify the root cause and implement a solution. Next update within the hour.
- identified Jun 02, 2025, 05:44 PM UTC
We’ve identified the issue affecting the ability to upload files on the mobile app We’re working on a fix to resolve this The next update will be in the next hour .
- identified Jun 02, 2025, 07:46 PM UTC
We have identified the cause of the issue affecting your ability to add files on our mobile app. The fix will necessitate a brief restart around 4:20PM EST for 15 minutes. You will not be able to log in to the system during that time. For any questions please contact [email protected]
- monitoring Jun 02, 2025, 08:48 PM UTC
We’ve deployed a fix that resolves the issue affecting your ability to upload files on the mobile app . We will continue to monitor the fix , please reach out to [email protected] if you need further assistance .
- resolved Jun 03, 2025, 12:09 PM UTC
This incident has been resolved.