Fiix Software experienced a critical incident on September 12, 2025 affecting Work Request Portal, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Work Request Portal
Update timeline
- investigating Sep 12, 2025, 03:34 PM UTC
We are currently investigating an issue with the Work Request Portal.
- investigating Sep 12, 2025, 03:43 PM UTC
We are continuing to investigate this issue.
- identified Sep 12, 2025, 03:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 12, 2025, 06:44 PM UTC
We are continuing to implement a solution for the issue affecting WRP access.
- monitoring Sep 12, 2025, 07:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 09:00 PM UTC
The issue concerning the Work Request Portalhas been resolved. If you are still having any issues with the WRP please contact [email protected]