Fiix Software incident

Slowness on Dashboard widgets and V5 Reports

Minor Resolved View vendor source →

Fiix Software experienced a minor incident on November 4, 2024 affecting Fiix Desktop and Dashboard Widgets, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 04:27 PM UTC
Resolved
Nov 05, 2024, 01:00 AM UTC
Duration
8h 32m
Detected by Pingoru
Nov 04, 2024, 04:27 PM UTC

Affected components

Fiix DesktopDashboard Widgets

Update timeline

  1. investigating Nov 04, 2024, 04:27 PM UTC

    Our team is investigating reports of slower than expected performance on Dashboard widgets and v5 Reports.

  2. identified Nov 04, 2024, 05:48 PM UTC

    The issue has been isolated to the scheduled compliance dashboard widget in the Dashboard module. This widget has been temporarily turned off while we continue to investigate. In the meantime, the Analytics and Report modules can be used to access and report on the scheduled compliance data.

  3. resolved Nov 05, 2024, 04:57 PM UTC

    This incident has been resolved.