Fiix Software experienced a notice incident on October 1, 2026 affecting Fiix Desktop and V6 Work Orders and 1 more component, lasting 8h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 02:21 PM UTC
We are currently investigating reports of degraded performance affecting some users. Customers may experience slower-than-normal response times when using the application. Our Engineering team has identified the issue and is actively investigating while closely monitoring platform performance. Service remains available, and we will continue to provide updates as more information becomes available.
- identified Oct 01, 2026, 02:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 01, 2026, 02:45 PM UTC
We are investigating reports of increased application latency affecting some users. Customers may experience slower-than-normal response times while using the platform. As part of our mitigation efforts, we will be performing a controlled restart of application services. During this process, some users may experience brief interruptions while services are restored. Our team is actively monitoring the platform and continuing to investigate the underlying cause. We will provide another update as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 01, 2026, 03:07 PM UTC
We have completed mitigation actions and are seeing improved application performance. Our team is continuing to closely monitor the platform to ensure services remain stable. If you continue to experience slowness or encounter any issues, please contact our Support team at [email protected] for assistance. We will continue monitoring and will provide further updates if necessary. Thank you for your patience while we worked through this issue.
- resolved Oct 01, 2026, 10:25 PM UTC
The issue causing slower-than-normal response times in the application has been resolved. If you continue to experience any issues, please contact Support at [email protected].