Fiix Software experienced a minor incident on January 13, 2025 affecting Fiix Desktop, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2025, 01:03 PM UTC
We’re currently experiencing a issue affecting users ability to upload CSVs . Our team is working to identify the root cause and implement a solution. Next update in 30 minutes
- investigating Jan 13, 2025, 01:12 PM UTC
We are continuing to investigate this issue.
- identified Jan 13, 2025, 01:29 PM UTC
We have identified the issue affecting the ability to import CSV files into the system . This was caused by a recent security based update. A fix will need a brief restart of our service. while will affect your ability to login . Next update within 15 minutes
- monitoring Jan 13, 2025, 01:37 PM UTC
We’ve deployed a fix that resolves the issue affecting your ability to import CSV files. You should now be able to log in and upload files . We’re monitoring the fix and if you continue to have any issues please contact [email protected] .
- resolved Jan 13, 2025, 02:39 PM UTC
This incident has now been resolved. If you continue to have any issues , please reach out to [email protected] for assistance.