Fiix Software incident

Delays in Work Request Portal (WRP) request processing

Fiix Software experienced a notice incident on September 17, 2026 affecting Work Request Portal, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 04:16 PM UTC
Resolved: Sep 17, 2026, 07:18 PM UTC
Duration: 3h 1m
Detected by Pingoru: Sep 17, 2026, 04:16 PM UTC

Affected components

Work Request Portal

Update timeline

identified Sep 17, 2026, 04:16 PM UTC

We have identified the source of the issue affecting Work Request Portal (WRP) request processing and are actively implementing mitigation measures. Some customers may continue to experience delays while processing returns to normal. We will provide additional updates as more information becomes available.
resolved Sep 17, 2026, 07:18 PM UTC

Request processing has returned to normal operation, and any delays experienced during the incident have been resolved. If you continue to experience any issues, please contact Support at [email protected].