Fiix Software experienced a critical incident on October 29, 2024 affecting Fiix Desktop, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Fiix Desktop
Update timeline
- investigating Oct 29, 2024, 02:17 PM UTC
Our team is investigating reports of slower than expected performance from some of our web users.
- investigating Oct 29, 2024, 02:17 PM UTC
We are continuing to investigate this issue.
- investigating Oct 29, 2024, 04:02 PM UTC
We are continuing to investigate this issue.
- identified Oct 29, 2024, 04:45 PM UTC
The issue has been identified. Users continue to be affected by slowness in Fiix. We will provide the next update in an hour.
- monitoring Oct 29, 2024, 05:53 PM UTC
We’ve deployed a fix. We’re monitoring to ensure stability of the fix.
- resolved Oct 30, 2024, 02:40 PM UTC
This incident has now been resolved. If you continue to have any issues , please reach out to [email protected] for assistance.