Fiix Software incident

Analytics errors

Notice Resolved View vendor source →

Fiix Software experienced a notice incident on November 14, 2024 affecting Analytics, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 09:35 AM UTC
Resolved
Nov 15, 2024, 01:37 PM UTC
Duration
1d 4h
Detected by Pingoru
Nov 14, 2024, 09:35 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Nov 14, 2024, 09:35 AM UTC

    We are currently investigating a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

  2. investigating Nov 14, 2024, 10:00 AM UTC

    We are continuing to investigate a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

  3. investigating Nov 14, 2024, 10:33 AM UTC

    We are continuing to investigate a service disruption to our Analytics module. Our team is working to identify the root cause and implement a solution. Our next update will be within 30 minutes

  4. investigating Nov 14, 2024, 11:00 AM UTC

    We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re working to resolve the issue . Next update in 30 minutes

  5. identified Nov 14, 2024, 11:00 AM UTC

    We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re working to resolve the issue . Next update in 30 minutes

  6. identified Nov 14, 2024, 11:43 AM UTC

    We’ve determined that there is an issue affecting Analytics connectivity , All Analytics users will be affected. We’re continuing to work on a fix for this issue . Next update in 30 minutes

  7. identified Nov 14, 2024, 12:22 PM UTC

    We are continuing to implement a solution for the issue affecting Analytics access.

  8. identified Nov 14, 2024, 01:28 PM UTC

    We are continuing to implement a solution for the issue affecting Analytics access.

  9. monitoring Nov 14, 2024, 02:36 PM UTC

    This incident has now been resolved. If you continue to have any issues , please reach out to [email protected] for assistance.

  10. resolved Nov 15, 2024, 01:37 PM UTC

    This incident has been resolved.