Fasthosts Outage History

Fasthosts is up right now

Fasthosts had 35 outages in the last 2 years totaling 493h 41m of downtime — averaging 1.4 incidents per month.

There were 35 Fasthosts outages since June 3, 2025 totaling 493h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.fasthosts-status.co.uk

Minor November 4, 2025

Longer wait times due to severe weather conditions

Detected by Pingoru
Nov 04, 2025, 07:48 AM UTC
Resolved
Nov 04, 2025, 05:15 PM UTC
Duration
9h 26m
Affected: Phone SystemsChat Support
Timeline · 2 updates
  1. investigating Nov 04, 2025, 07:48 AM UTC

    Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to [email protected].

  2. resolved Nov 04, 2025, 05:15 PM UTC

    Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.

Read the full incident report →

Major October 28, 2025

Windows Sites Offline that connect to MySql

Detected by Pingoru
Oct 28, 2025, 05:15 AM UTC
Resolved
Oct 28, 2025, 07:27 AM UTC
Duration
2h 11m
Affected: Webhosting
Timeline · 5 updates
  1. investigating Oct 28, 2025, 05:15 AM UTC

    We are currently investigating an issue that has caused some Windows sites to be offline.

  2. investigating Oct 28, 2025, 06:12 AM UTC

    Investigation is still ongoing, it appears to be affecting Windows Hosted sites connecting to a MySQL database.

  3. monitoring Oct 28, 2025, 06:48 AM UTC

    The issue has been identified and Sites are now connecting to MySql databases. We are monitoring the situation.

  4. monitoring Oct 28, 2025, 07:07 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 28, 2025, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 12, 2025

Reduced Support Availability

Detected by Pingoru
Oct 12, 2025, 05:25 PM UTC
Resolved
Oct 13, 2025, 10:26 AM UTC
Duration
17h
Affected: WebhostingPhone SystemsEmail Support
Timeline · 2 updates
  1. investigating Oct 12, 2025, 05:25 PM UTC

    Following an earthquake that has affected some of our support teams, we are experiencing delays. Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.

  2. resolved Oct 13, 2025, 10:26 AM UTC

    Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.

Read the full incident report →

Minor September 30, 2025

Reduced support availability

Detected by Pingoru
Sep 30, 2025, 02:16 PM UTC
Resolved
Oct 01, 2025, 02:31 PM UTC
Duration
1d
Affected: Phone SystemsChat SupportEmail Support
Timeline · 2 updates
  1. investigating Sep 30, 2025, 02:16 PM UTC

    One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.

  2. resolved Oct 01, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Core VPS Provisioning Issue

Detected by Pingoru
Aug 26, 2025, 06:24 PM UTC
Resolved
Aug 27, 2025, 07:14 AM UTC
Duration
12h 50m
Affected: Virtual Private Servers
Timeline · 2 updates
  1. investigating Aug 26, 2025, 06:24 PM UTC

    Currently customers may face issues with VPS products provisioning. Our engineers are aware of the issue and are working to resolve the issue.

  2. resolved Aug 27, 2025, 07:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2025

Ongoing Email Phishing Campaign

Detected by Pingoru
Aug 26, 2025, 11:28 AM UTC
Resolved
Sep 11, 2025, 12:12 PM UTC
Duration
16d
Affected: Standard EmailMicrosoft Exchange Email
Timeline · 2 updates
  1. investigating Aug 26, 2025, 11:28 AM UTC

    We have been made aware of a new email phishing campaign targeting Fasthosts Customers. The details are as follows: ====================================== Sent on 25/08/2025 at around 19:15 The Subject line is: Important: Subscription Renewal Required ====================================== This email has NOT been sent from Fasthosts and would therefore strongly advise any customers who received these to not respond, click on links or open any included attachments. If you suspect you have received one of these emails, check this KBA to see a screenshot and our recommendations: Ongoing Phishing Campaign Targeting Fasthosts Customers

  2. resolved Sep 11, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

Plesk 421 Errors

Detected by Pingoru
Jul 17, 2025, 06:44 AM UTC
Resolved
Jul 18, 2025, 03:03 PM UTC
Duration
1d 8h
Affected: Bare MetalCloud ServersDedicated ServersVirtual Private Servers
Timeline · 3 updates
  1. investigating Jul 17, 2025, 06:44 AM UTC

    We are aware of an issue with the Plesk control panel producing 421 errors on servers running Ubuntu 22. The issue has been caused by an Apache update. Plesk have released an article with instructions on how to solve the issue: https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request

  2. resolved Jul 18, 2025, 03:03 PM UTC

    This incident has been resolved.

  3. postmortem Jul 18, 2025, 03:04 PM UTC

    Plesk have released an article with instructions on how to solve the issue: [https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request](https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request)

Read the full incident report →

Major July 16, 2025

WordPress hosting - redirecting incorrectly

Detected by Pingoru
Jul 16, 2025, 09:03 AM UTC
Resolved
Jul 16, 2025, 10:44 AM UTC
Duration
1h 41m
Affected: WordPress Hosting
Timeline · 2 updates
  1. investigating Jul 16, 2025, 09:03 AM UTC

    Some sites on our WordPress hosting platform are being redirected incorrectly. Our engineers are aware of this issue and are worrking on a resolution as a priority.

  2. resolved Jul 16, 2025, 10:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2025

Payment Gateway Issue

Detected by Pingoru
Jun 04, 2025, 01:28 PM UTC
Resolved
Jun 04, 2025, 01:43 PM UTC
Duration
15m
Affected: Payments and Billing
Timeline · 2 updates
  1. investigating Jun 04, 2025, 01:28 PM UTC

    We are currently experiencing an issue with our payment provider, payments and renewals may fail when attempting purchases on your Fasthosts account. We are investigating this issue as a priority and hope to have this resolved shortly.

  2. resolved Jun 04, 2025, 01:43 PM UTC

    The issue affecting our payment gateway has now been resolved.

Read the full incident report →

Major June 3, 2025

Email Forwarding Issue

Detected by Pingoru
Jun 03, 2025, 07:47 PM UTC
Resolved
Jun 04, 2025, 04:43 AM UTC
Duration
8h 56m
Affected: Sending Mail
Timeline · 3 updates
  1. investigating Jun 03, 2025, 07:47 PM UTC

    We are receiving reports that emails being forwarded are not reaching their destination. We are looking into what is occurring.

  2. monitoring Jun 04, 2025, 02:16 AM UTC

    We have implemented a fix for the issue. However, we are still monitoring, and it will take a few hours for queued mail to complete processing the backlog.

  3. resolved Jun 04, 2025, 04:43 AM UTC

    This incident is now resolved.

Read the full incident report →