Fasthosts Outage History
Fasthosts is up right nowPingoru has recorded 62 incidents for Fasthosts: 59 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 26 of 720 (4%) |
| May 2026 | 5 | 45 of 744 (6%) |
| June 2026 | 4 | 19 of 720 (3%) |
| July 2026 | 8 | 465 of 744 (63%) |
| August 2026 | 3 | 91 of 744 (12%) |
| September 2026 | 4 | 38 of 720 (5%) |
| October 2026 | 2 | 26 of 587 (4%) |
Incidents, newest first
Minor January 20, 2026 Greater hold time in our Hotline 33m Phone Systems, Chat Support, Email Support
Started Jan 20, 2026, 05:45 AM UTC· resolved Jan 20, 2026, 06:18 AM UTC
- identified Jan 20, 2026, 05:45 AM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
- resolved Jan 20, 2026, 06:18 AM UTC
The disruption affecting the Support Line has been resolved. It is now functioning normally again.
Minor January 19, 2026 Outgoing Email from Shared Hosting Not Sending 2d 18h Webhosting
Started Jan 19, 2026, 05:13 PM UTC· resolved Jan 22, 2026, 11:56 AM UTC
- identified Jan 19, 2026, 05:13 PM UTC
Some customers may currently be unable to send email from web forms or other shared hosting sources. Our team is actively working to resolve the issue and restore normal email delivery.
- identified Jan 20, 2026, 03:19 AM UTC
We are still working on resolving this issue. More information will follow soon.
- identified Jan 21, 2026, 02:06 AM UTC
We are continuing to work on resolving the technical issue. We apologise for the inconvenience caused and thank you for your patience.
- resolved Jan 22, 2026, 11:56 AM UTC
This incident has been resolved.
Minor January 19, 2026 Email Delivery Issue – Yahoo and Sky Mail 21d 17h Sending Mail
Started Jan 19, 2026, 04:37 PM UTC· resolved Feb 10, 2026, 10:05 AM UTC
- identified Jan 19, 2026, 04:37 PM UTC
We are aware of an issue impacting email forwarding to Yahoo and Sky Mail addresses. Some customers may experience failed deliveries. Our Mail Operations team is investigating and will share updates as progress is made.
- identified Jan 20, 2026, 03:20 AM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- identified Jan 21, 2026, 02:05 AM UTC
We are still working on resolving this issue. More information will follow soon.
- identified Jan 26, 2026, 03:45 PM UTC
We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
- identified Jan 30, 2026, 05:25 AM UTC
We are addressing the issue as quickly as possible. We apologise for the inconvenience caused and thank you for your patience.
- identified Feb 09, 2026, 11:41 AM UTC
Most email traffic is now flowing as expected. We are in the final stages of unblocking the remaining servers to fully resolve the issue for all users.
- resolved Feb 10, 2026, 10:05 AM UTC
This incident has been resolved.
Minor December 21, 2025 Provisioing of new VPS delayed 12h 17m VPS Edition 1
Started Dec 21, 2025, 09:56 PM UTC· resolved Dec 22, 2025, 10:14 AM UTC
- investigating Dec 21, 2025, 09:56 PM UTC
Customers attempting to add new VPS servers may find that they are not being provisioned after their order has been processed. They will just see a message saying that the Virtual Private Server admin panel is being set up. Our developers are working to resolve this issue. Existing servers are not affected.
- resolved Dec 22, 2025, 10:14 AM UTC
This incident has been resolved.
Minor December 16, 2025 Service Outage - Website Builder Unavailable 57m Website Builders
Started Dec 16, 2025, 05:19 PM UTC· resolved Dec 16, 2025, 06:16 PM UTC
- identified Dec 16, 2025, 05:19 PM UTC
Our Website Builder platform is currently unavailable. Customers may not be able to log in to the editor or make changes, and the publishing function is offline. We are investigating the cause of this outage.
- resolved Dec 16, 2025, 06:16 PM UTC
This incident has been resolved.
Major December 14, 2025 Some email logins failing 1h 32m Webmail Interface
Started Dec 14, 2025, 08:21 AM UTC· resolved Dec 14, 2025, 09:53 AM UTC
- investigating Dec 14, 2025, 08:21 AM UTC
Webmail logins are failing for some mailboxes, giving an error "LGI-0003". Our engineers are working to resolve this.
- resolved Dec 14, 2025, 09:53 AM UTC
Webmail logins should now be working for all customers.
Minor December 10, 2025 Outage - Microsoft Exchange Platform 1h 18m Microsoft Exchange Email
Started Dec 10, 2025, 03:15 PM UTC· resolved Dec 10, 2025, 04:34 PM UTC
- identified Dec 10, 2025, 03:15 PM UTC
We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.
- identified Dec 10, 2025, 04:03 PM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- identified Dec 10, 2025, 04:20 PM UTC
We have eliminated the disruption for almost everyone affected.
- resolved Dec 10, 2025, 04:34 PM UTC
This incident has been resolved.
Critical December 10, 2025 Chat Availability 53m Chat Support
Started Dec 10, 2025, 03:07 PM UTC· resolved Dec 10, 2025, 04:00 PM UTC
- investigating Dec 10, 2025, 03:07 PM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
- resolved Dec 10, 2025, 04:00 PM UTC
This incident has been resolved.
Minor December 9, 2025 Chat availability 46m Chat Support
Started Dec 09, 2025, 12:03 PM UTC· resolved Dec 09, 2025, 12:50 PM UTC
- investigating Dec 09, 2025, 12:03 PM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” We are working on making this contact method available again as soon as possible. We apologise for any inconvenience.
- resolved Dec 09, 2025, 12:50 PM UTC
This incident has been resolved.
Minor December 8, 2025 Service Outage - Support Ticket System Offline 1h 18m Email Support
Started Dec 08, 2025, 02:01 PM UTC· resolved Dec 08, 2025, 03:20 PM UTC
- identified Dec 08, 2025, 02:01 PM UTC
Our email support ticket system is currently down. The ticket portal & chat support are inaccessible. For urgent issues, please call our support line. We are working to restore this service.
- resolved Dec 08, 2025, 03:20 PM UTC
The issue has been resolved.
Major November 26, 2025 Service Outage - Customer Support Phone Lines Unavailable 15m Phone Systems
Started Nov 26, 2025, 02:18 PM UTC· resolved Nov 26, 2025, 02:33 PM UTC
- identified Nov 26, 2025, 02:18 PM UTC
Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support). We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. You may also contact our support team via e-mail or chat.
- resolved Nov 26, 2025, 02:33 PM UTC
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Minor November 7, 2025 Support Chat Unavailability 2d 20h Chat Support
Started Nov 07, 2025, 11:14 AM UTC· resolved Nov 10, 2025, 08:09 AM UTC
- investigating Nov 07, 2025, 11:14 AM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. If your issue isn’t urgent, please email us at [email protected] or call 0333 0142 700. Thank you for your understanding.
- resolved Nov 10, 2025, 08:09 AM UTC
This incident has been resolved.
Major November 4, 2025 Receiving emails may not be possible for some customers 15m Receiving Mail
Started Nov 04, 2025, 11:14 AM UTC· resolved Nov 04, 2025, 11:30 AM UTC
- identified Nov 04, 2025, 11:14 AM UTC
Some customers may be experiencing issues receiving E-mails. We are working on a quick solution and apologise for any inconvenience this may cause.
- resolved Nov 04, 2025, 11:30 AM UTC
The issue has been resolved. Our apologies for the inconvenience caused.
Minor November 4, 2025 Longer wait times due to severe weather conditions 9h 26m Phone Systems, Chat Support
Started Nov 04, 2025, 07:48 AM UTC· resolved Nov 04, 2025, 05:15 PM UTC
- investigating Nov 04, 2025, 07:48 AM UTC
Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to [email protected].
- resolved Nov 04, 2025, 05:15 PM UTC
Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.
Major October 28, 2025 Windows Sites Offline that connect to MySql 2h 11m Webhosting
Started Oct 28, 2025, 05:15 AM UTC· resolved Oct 28, 2025, 07:27 AM UTC
- investigating Oct 28, 2025, 05:15 AM UTC
We are currently investigating an issue that has caused some Windows sites to be offline.
- investigating Oct 28, 2025, 06:12 AM UTC
Investigation is still ongoing, it appears to be affecting Windows Hosted sites connecting to a MySQL database.
- monitoring Oct 28, 2025, 06:48 AM UTC
The issue has been identified and Sites are now connecting to MySql databases. We are monitoring the situation.
- monitoring Oct 28, 2025, 07:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2025, 07:27 AM UTC
This incident has been resolved.
Minor October 12, 2025 Reduced Support Availability 17h Webhosting, Phone Systems, Email Support
Started Oct 12, 2025, 05:25 PM UTC· resolved Oct 13, 2025, 10:26 AM UTC
- investigating Oct 12, 2025, 05:25 PM UTC
Following an earthquake that has affected some of our support teams, we are experiencing delays. Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
- resolved Oct 13, 2025, 10:26 AM UTC
Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.