Fasthosts incident

Some email logins failing

Major Resolved View vendor source →

Fasthosts experienced a major incident on December 14, 2025 affecting Webmail Interface, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2025, 08:21 AM UTC
Resolved
Dec 14, 2025, 09:53 AM UTC
Duration
1h 32m
Detected by Pingoru
Dec 14, 2025, 08:21 AM UTC

Affected components

Webmail Interface

Update timeline

  1. investigating Dec 14, 2025, 08:21 AM UTC

    Webmail logins are failing for some mailboxes, giving an error "LGI-0003". Our engineers are working to resolve this.

  2. resolved Dec 14, 2025, 09:53 AM UTC

    Webmail logins should now be working for all customers.