Fasthosts incident

Longer wait times due to severe weather conditions

Minor Resolved View vendor source →

Fasthosts experienced a minor incident on November 4, 2025 affecting Phone Systems and Chat Support, lasting 9h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 07:48 AM UTC
Resolved
Nov 04, 2025, 05:15 PM UTC
Duration
9h 26m
Detected by Pingoru
Nov 04, 2025, 07:48 AM UTC

Affected components

Phone SystemsChat Support

Update timeline

  1. investigating Nov 04, 2025, 07:48 AM UTC

    Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to [email protected].

  2. resolved Nov 04, 2025, 05:15 PM UTC

    Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.