Fasthosts Outage History

A critical security vulnerability affects WordPress versions 4.7.0 through 7.1.1, which can allow remote code execution under specific conditions. Managed WordPress Customers No action needed: Fasthosts is automatically patching your site and deploying proactive security measures Self-Managed WordPress Customers Action required: Update WordPress immediately to the latest version More updates will be posted here as new information becomes available.

We are currently working on resolving the technical disruption. We will have an update for you shortly.

During this time, configurations in some areas of your Fasthosts control panel may be limited. Our engineering team is working to restore access with the highest priority. We sincerely apologise for this disruption.

We are still working on resolving the technical issue. Our apologies for the inconvenience caused.

We are experiencing a service interruption on our shared hosting. Some websites on this platform are currently offline. This is our highest priority, and our engineers are actively working to restore service.

Some customers may be experiencing issues accessing their websites.

We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team. Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.

Our team is continuing to work on this issue. Thank you for your patience.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are still working on resolving the technical issue.

We are continuing to work on restoring these features (services).

Due to an incident at one of our datacentres certain services are currently unavailable. In particular, the CloudPanel is offline and provisioning of new Cloud servers will be delayed. Existing servers should continue to operate normally. Engineers are working to get services back online but this is likely to take some time.

We are aware of an issue affecting the Cloud Server platform. Our engineers are currently working on resolving this issue as a top priority.

We are continuing to work on a fix for this issue.

We have eliminated the disruption for almost everyone affected.

We are still working on resolving the technical issue. Thank you for your patience.

Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses. We are in contact with Microsoft to request de-listing. Please accept our apologies for any inconvenience you may be experiencing.

We have eliminated the disruption for some of those affected.

We have found the cause for the disruption and are working on resolving it.

Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority.

Some customers may be experiencing issues accessing their Cloud Panel.

A small number of WordPress websites are currently failing to load. Our engineers are investigating.

Some customers may experience issues with their Hosting for WordPress contracts. The online websites that have already been created may also be affected.

Some customers may experience issues while using their Wordpress Hosting. The online websites that have already been created may also be affected.

Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.

Our team is continuing to work on this issue. Our apologies for the inconvenience caused.

Some customers may experience issues accessing their Cloud Panel.

We are investigating an issue affecting incoming email delivery. Some users may not see new messages in their inboxes at this time. Our team is working to restore service as quickly as possible. Potential Cause: A backend delivery service interruption.

We are aware that our Webmail interface is currently unavailable. Customers attempting to log in will receive an error. Our team is working to restore the Webmail service now.

Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity. If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device

An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.