Fasthosts experienced a minor incident on October 12, 2025 affecting Webhosting and Phone Systems and 1 more component, lasting 17h. The incident has been resolved; the full update timeline is below.
Affected components
WebhostingPhone SystemsEmail Support
Update timeline
- investigating Oct 12, 2025, 05:25 PM UTC
Following an earthquake that has affected some of our support teams, we are experiencing delays. Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
- resolved Oct 13, 2025, 10:26 AM UTC
Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.