FACTS experienced a major incident on March 16, 2026 affecting Parent Alert, lasting 14h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Parent Alert
Update timeline
- investigating Mar 16, 2026, 05:49 PM UTC
We are aware of performance issues impacting Parent Alert. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Mar 16, 2026, 07:00 PM UTC
We experienced an issue that impacted Parent Alert and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved Mar 17, 2026, 08:09 AM UTC
The issue impacting Parent Alert has been resolved.