FACTS incident

Performance Issues impacting Billing, Payment Plans, Grant & Aid

Major Resolved View vendor source →

FACTS experienced a major incident on April 2, 2026 affecting Grant & Aid, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 01:47 PM UTC
Resolved
Apr 02, 2026, 02:35 PM UTC
Duration
48m
Detected by Pingoru
Apr 02, 2026, 01:47 PM UTC

Affected components

Grant & Aid

Update timeline

  1. investigating Apr 02, 2026, 01:47 PM UTC

    We are aware of performance issues impacting Billing, Payment Plans, Grant & Aid. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. resolved Apr 02, 2026, 02:35 PM UTC

    The issue impacting Billing, Payment Plans, Grant & Aid has been resolved.