FACTS incident

Informational Notice Regarding Recent Demographic Change Emails

Notice Resolved View vendor source →

FACTS experienced a notice incident on April 15, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:17 PM UTC
Resolved
Apr 15, 2026, 05:41 PM UTC
Duration
24m
Detected by Pingoru
Apr 15, 2026, 05:17 PM UTC

Update timeline

  1. investigating Apr 15, 2026, 05:17 PM UTC

    A recent update to SIS inadvertently triggered email notifications for some schools indicating that parent demographic information had changed. No actual demographic data was modified. As a result, some parents may reach out to their schools with questions related to this notification.

  2. resolved Apr 15, 2026, 05:41 PM UTC

    This informational message is complete.