Dashboard Builder Outage

Update timeline

1. investigating Feb 24, 2026, 10:35 AM UTC

   We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

2. investigating Feb 24, 2026, 10:51 AM UTC

   We are aware of performance issues impacting Dashboard Builder. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

3. identified Feb 24, 2026, 11:47 AM UTC

   Our team is continuing to address the service interruption impacting Dashboard Builder. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

4. identified Feb 24, 2026, 01:04 PM UTC

   Our team is continuing to address the service interruption impacting Dashboard Builder. Our technical teams are actively working to restore access, and this remains our top priority. We will share additional updates as more information becomes available.

5. identified Feb 24, 2026, 02:04 PM UTC

   Our team is continuing to address the service interruption impacting Dashboard Builder. Technical resources are actively validating and executing recovery steps to restore service. We will continue to provide updates as progress is made.

6. identified Feb 24, 2026, 03:08 PM UTC

   Our team continues to work through recovery efforts related to the Dashboard Builder service interruption. Technical resources remain actively engaged and are making progress toward restoring service. Additional updates will be shared as work continues.

7. identified Feb 24, 2026, 04:08 PM UTC

   Our team remains actively engaged in resolving the Dashboard Builder service interruption. Work is ongoing to safely restore functionality, and this remains a top priority. We will continue to share updates as more information becomes available.

8. identified Feb 24, 2026, 05:15 PM UTC

   Production recovery efforts for the Dashboard Builder service interruption are now underway. Technical resources are restoring service incrementally with validation to ensure accuracy. Further updates will be shared as progress continues.

9. identified Feb 24, 2026, 05:36 PM UTC

   Production recovery for the Dashboard Builder service interruption is ongoing. Technical resources are restoring service in batches with validation to ensure accuracy. Further updates will be shared as progress continues.

10. identified Feb 24, 2026, 07:46 PM UTC

    Restoration efforts for the Dashboard Builder service interruption have been completed for all but one impacted school due to unique configuration requirements. Please expect the next update on Wednesday, 2/25 at 8:00.

11. identified Feb 25, 2026, 07:42 AM UTC

    Restoration has been completed for all impacted schools except one. Technical resources are actively working through the remaining school’s unique configuration requirements to restore service. Further updates will be shared as progress continues.

12. identified Feb 25, 2026, 08:55 AM UTC

    Technical resources continue focused recovery efforts. The next update will be provided at 12:00 PM.

13. identified Feb 25, 2026, 12:18 PM UTC

    Technical resources are actively working through the remaining recovery steps. The next update will be provided at 15:00.

14. identified Feb 25, 2026, 03:05 PM UTC

    Custom report access has been restored for impacted customers.Technical resources are actively working through the remaining recovery steps. The next update will be provided at 17:00.

15. identified Feb 25, 2026, 05:47 PM UTC

    Dashboard Builder functionality has been restored for the majority of impacted schools. Technical resources remain engaged in completing the remaining recovery work for the remaining schools. Additional updates will be provided as progress continues. The next update will be provided tomorrow, Thursday, 2/26, at 9:30.

16. resolved Feb 26, 2026, 09:04 AM UTC

    Service has been restored. This incident is closed.