Performance Issues impacting Family App

Update timeline

1. investigating Feb 23, 2026, 11:56 AM UTC

   We are aware of performance issues impacting the Family App. We've received some reports of families receiving a 500 error when trying to access the Lunch or Financials features within the FACTS App. We are actively working to resolve this issue. In the meantime, families are still able to access these features through Family Portal in a browser. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

2. investigating Feb 23, 2026, 12:57 PM UTC

   Our teams remain actively engaged in resolving this issue. While work continues, families are still able to access features through the Family Portal using a browser. We appreciate your patience.

3. investigating Feb 23, 2026, 01:41 PM UTC

   Work is still underway within the FACTS App. Families can continue accessing features through the Family Portal in a browser during this time.

4. investigating Feb 23, 2026, 02:57 PM UTC

   Active investigation continues. As a reminder, families can access these features through the Family Portal in a browser while work to fix the FACTS App is ongoing. Thank you for your patience.

5. resolved Feb 23, 2026, 04:33 PM UTC

   The issue impacting Family App has been resolved.