FACTS experienced a notice incident on April 2, 2026 affecting FACTS SIS and FACTS SIS and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
FACTS SISFACTS SISFamily Portal
Update timeline
- investigating Apr 02, 2026, 07:42 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating Apr 02, 2026, 08:32 AM UTC
We are aware of a service interruption impacting Family Portal, FACTS SIS for some users. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.
- resolved Apr 02, 2026, 09:30 AM UTC
The issue impacting Family Portal, FACTS SIS has been resolved.