FACTS experienced a major incident on May 8, 2026, lasting 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 08, 2026, 04:03 PM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- resolved May 08, 2026, 04:19 PM UTC
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved.