FACTS incident

Investigating potential issues

Resolved after 16 minutes, affecting FACTS SIS and FACTS SIS and 1 more, on May 8, 2026.

resolved May 08, 2026, 04:19 PM UTC

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved.

Started
May 08, 2026, 04:03 PM UTC
Resolved
May 08, 2026, 04:19 PM UTC
Duration
16m
Detected by Pingoru
May 08, 2026, 04:03 PM UTC

Affected components

FACTS SISFACTS SISApplicationEnrollmentMedicalReport ManagerMaintenance ManagerAdmissionsApplicationWeb Forms

Update timeline

  1. investigating May 08, 2026, 04:03 PM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. resolved May 08, 2026, 04:19 PM UTC

    The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved.

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