FACTS incident
Service Interruption impacting Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com
Ongoing since 09:17 AM UTC, affecting Grant & Aid and Payment Plans and 1 more.
We experienced an issue that impacted Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
Affected components
Update timeline
- identified Oct 27, 2026, 09:17 AM UTC
We are aware of a service interruption impacting some users attempting to access Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Oct 27, 2026, 10:01 AM UTC
We experienced an issue that impacted Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
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