- Detected by Pingoru
- Jun 02, 2026, 02:50 PM UTC
- Resolved
- Jun 02, 2026, 03:09 PM UTC
- Duration
- 18m
Affected: Explo DashboardsExplo Report Builder
Timeline · 2 updates
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investigating Jun 02, 2026, 02:50 PM UTC
We are currently investigating an issue loading the Explo Application
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resolved Jun 02, 2026, 03:09 PM UTC
This Incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:10 PM UTC
- Resolved
- Apr 17, 2026, 08:38 PM UTC
- Duration
- 27m
Affected: Explo DashboardsExplo Report Builder
Timeline · 2 updates
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monitoring Apr 17, 2026, 08:10 PM UTC
We are aware that some users are experiencing difficulty accessing their Explo instance. Explo and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. It is likely related to Cloudflare's outage here: https://www.cloudflarestatus.com/incidents/z3b5zxjtp6g1 We will leave this incident up for some time to help users understand the source of their access issue.
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resolved Apr 17, 2026, 08:38 PM UTC
Cloudflare has now marked their incident resolved. We will be resolving this as well.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 05:49 PM UTC
- Resolved
- Feb 05, 2026, 06:04 PM UTC
- Duration
- 14m
Affected: Exports: Email delivery
Timeline · 2 updates
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investigating Feb 05, 2026, 05:49 PM UTC
We are currently investigating email deliverability issues
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resolved Feb 05, 2026, 06:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 03:41 PM UTC
- Resolved
- Nov 18, 2025, 06:42 PM UTC
- Duration
- 3h 1m
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 2 updates
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monitoring Nov 18, 2025, 03:41 PM UTC
Cloudflare has not marked the issue as follow resolved and has indicated a fix has been shipped and they are monitoring. We are going to re-open this in the monitoring state as well. Previous Explo incident: https://status.explo.co/incidents/7tstjsfrkgwp Cloudflare status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
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resolved Nov 18, 2025, 06:42 PM UTC
From the Cloudflare team: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network." We are marking this as resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:50 AM UTC
- Resolved
- Nov 18, 2025, 02:50 PM UTC
- Duration
- 3h
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 3 updates
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investigating Nov 18, 2025, 12:16 PM UTC
Cloudflare has confirmed a global infrastructure outage. Since cloudflare serves all of Explo's traffic we're experiencing high rates of load failures and slow performance. More at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
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investigating Nov 18, 2025, 02:07 PM UTC
Cloudflare is continuing to mitigate the service disruption.
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resolved Nov 18, 2025, 02:50 PM UTC
Cloudflare has confirmed the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:00 AM UTC
- Resolved
- Oct 21, 2025, 12:59 AM UTC
- Duration
- 19h 59m
Affected: Customer Data AccessDashboard EmbedsReport Builder EmbedsTabular Exports
Timeline · 6 updates
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investigating Oct 20, 2025, 04:35 PM UTC
We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.
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investigating Oct 20, 2025, 04:43 PM UTC
We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.
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investigating Oct 20, 2025, 06:31 PM UTC
No change from last status update. We continue to monitor closely, and will provide updates as we know more.
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investigating Oct 20, 2025, 09:57 PM UTC
AWS has indicated that their services are starting to slowly recover. We are seeing that on our side as well. Updating the impact of this to minor, but will not fully resolve until AWS has given the all clear.
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investigating Oct 21, 2025, 12:58 AM UTC
We have confirmed things have been resolved and AWS is back to being fully operational.
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resolved Oct 21, 2025, 12:59 AM UTC
Marking this now as resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 08:58 PM UTC
- Resolved
- Oct 03, 2025, 09:05 PM UTC
- Duration
- 6m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsExports: Email deliveryTabular ExportsExports: Image and PDF format
Timeline · 3 updates
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investigating Oct 03, 2025, 08:58 PM UTC
We are currently investigating this issue.
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monitoring Oct 03, 2025, 09:02 PM UTC
We've addressed resourcing constraints causing issues and are actively monitoring for any additional issues.
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resolved Oct 03, 2025, 09:05 PM UTC
Explo service is fully operational. We're continuing to instigate the root cause to avoid issues going forward.
Read the full incident report →
Notice September 30, 2025 - Detected by Pingoru
- Sep 30, 2025, 06:20 PM UTC
- Resolved
- Sep 30, 2025, 06:28 PM UTC
- Duration
- 8m
Affected: Customer Data AccessDashboard EmbedsReport Builder Embeds
Timeline · 2 updates
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identified Sep 30, 2025, 06:20 PM UTC
The issue has been identified and the fix is being rolled out.
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resolved Sep 30, 2025, 06:28 PM UTC
We have resolved this incident. And data querying is back to normal.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2025, 08:15 PM UTC
- Resolved
- Sep 16, 2025, 09:11 PM UTC
- Duration
- 56m
Affected: Explo DashboardsExplo Report Builder
Timeline · 3 updates
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investigating Sep 16, 2025, 08:15 PM UTC
We are tracking an issue where CORS requests to the API are intermittently failing.
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monitoring Sep 16, 2025, 08:45 PM UTC
We have adjusted resourcing on our backend servers, which seems to have alleviated the issue. We are monitoring for any further degredation.
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resolved Sep 16, 2025, 09:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2025, 07:18 PM UTC
- Resolved
- Aug 15, 2025, 06:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 15, 2025, 07:18 PM UTC
Resourcing issues for our EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2025, 07:05 PM UTC
- Resolved
- Aug 13, 2025, 06:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 15, 2025, 07:05 PM UTC
Resourcing issues for our APAC and EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 08:04 PM UTC
- Resolved
- Jul 10, 2025, 08:39 PM UTC
- Duration
- 35m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports
Timeline · 5 updates
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investigating Jul 10, 2025, 08:04 PM UTC
We are currently investigating the issue but are experiencing higher than usual load times.
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identified Jul 10, 2025, 08:18 PM UTC
We have identified some issues with an intermediary provider causing degraded performance. We're actively monitoring the issue and evaluating potential resolutions.
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identified Jul 10, 2025, 08:37 PM UTC
We are continuing to work on a fix for this issue.
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identified Jul 10, 2025, 08:38 PM UTC
We disabled some settings with our intermediary provider given their partial outage. For Explo users, things should be back to normal. We are in communication with them and will re-enable once they’ve resolved.
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resolved Jul 10, 2025, 08:39 PM UTC
Marking as resolved given the previous update.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 08:25 PM UTC
- Resolved
- Jul 09, 2025, 01:20 AM UTC
- Duration
- 4h 54m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports
Timeline · 5 updates
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investigating Jul 08, 2025, 08:25 PM UTC
We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
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investigating Jul 08, 2025, 08:34 PM UTC
We are continuing to investigate this issue.
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investigating Jul 08, 2025, 10:14 PM UTC
We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
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identified Jul 08, 2025, 11:45 PM UTC
We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
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resolved Jul 09, 2025, 01:20 AM UTC
Snowflake connectivity issues have been resolved and they have acknowledged that Explo's IPs were incorrectly blocked.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:16 PM UTC
- Resolved
- Jun 13, 2025, 02:08 AM UTC
- Duration
- 7h 52m
Affected: Customer Data AccessCustomer Data Access
Timeline · 5 updates
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investigating Jun 12, 2025, 06:16 PM UTC
We have noticed an issue with BigQuery data sources. We are investigating. Google has not updated their status page yet to declare an incident, but we are tracking potential issues on their end.
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identified Jun 12, 2025, 06:20 PM UTC
Although there isn't a formal note on their status page yet, many folks are reporting issues with Google Cloud here: https://downdetector.com/status/google-cloud/ This is an issue with Google Cloud / BigQuery and not Explo.
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monitoring Jun 12, 2025, 07:04 PM UTC
Google Cloud has now updated their status page: https://status.cloud.google.com/ We will continue to monitor. To reiterate, there are currently no service disruptions with the Explo platform and this is purely a Google Cloud issue.
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monitoring Jun 13, 2025, 02:08 AM UTC
Google Cloud has now marked this as resolved.
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resolved Jun 13, 2025, 02:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 01:00 PM UTC
- Resolved
- Jun 11, 2025, 12:08 PM UTC
- Duration
- 23h 8m
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 15 updates
Read the full incident report →
- Detected by Pingoru
- May 21, 2025, 05:27 PM UTC
- Resolved
- May 21, 2025, 05:27 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 21, 2025, 05:27 PM UTC
We observed an issue where a new deploy caused our data connector to non-deterministically fail queries. We rolled back the deploy as soon as the alerts were detected and the issue was resolved
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 07:05 PM UTC
- Resolved
- May 07, 2025, 07:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 07, 2025, 07:05 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- May 05, 2025, 12:15 PM UTC
- Resolved
- May 05, 2025, 04:15 PM UTC
- Duration
- 4h
Timeline · 1 update
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resolved May 08, 2025, 08:54 PM UTC
One of the cluster's nodes went into a bad state and was unable to handle the execution of queries. Usually this self recovers as part of normal infrastructure rebooting, but this one did not and our team was paged and had to identify which node was impacted and restarted that particular one. 12:11pm -> triggered 1:54pm -> solved
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2025, 08:53 PM UTC
- Resolved
- Apr 23, 2025, 09:20 PM UTC
- Duration
- 26m
Affected: Explo Report Builder
Timeline · 2 updates
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identified Apr 23, 2025, 08:53 PM UTC
We've identified an issue where viewing reports causes the page to crash - we have identified the fix and it should be out shortly
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resolved Apr 23, 2025, 09:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2025, 04:00 PM UTC
- Resolved
- Feb 26, 2025, 03:00 PM UTC
- Duration
- 1d 23h
Affected: Exports: Email delivery
Timeline · 2 updates
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investigating Feb 28, 2025, 06:51 PM UTC
We are investigating reports that scheduled report builder emails are not being received by end users
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resolved Feb 28, 2025, 06:52 PM UTC
We have deployed the fix and are monitoring for further issues.
Read the full incident report →
- Detected by Pingoru
- Feb 21, 2025, 06:50 PM UTC
- Resolved
- Feb 21, 2025, 07:10 PM UTC
- Duration
- 20m
Affected: Customer Data AccessDashboard EmbedsReport Builder EmbedsTabular Exports
Timeline · 2 updates
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investigating Feb 21, 2025, 07:30 PM UTC
There are intermittent load errors while our system undergoes some abnormally high load
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resolved Feb 21, 2025, 07:30 PM UTC
There are intermittent load errors while our system undergoes some abnormally high load
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2025, 01:40 PM UTC
- Resolved
- Jan 29, 2025, 02:29 PM UTC
- Duration
- 48m
Affected: Explo DashboardsCustomer Data AccessExplo Report Builder
Timeline · 2 updates
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investigating Jan 29, 2025, 01:40 PM UTC
Customers on the FIDO connector are unable to create new datasets, we are working on the fix and should have it resolved shortly.
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resolved Jan 29, 2025, 02:29 PM UTC
A fix has been implemented and released.
Read the full incident report →
Critical January 24, 2025 - Detected by Pingoru
- Jan 24, 2025, 08:20 PM UTC
- Resolved
- Jan 24, 2025, 08:20 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 24, 2025, 08:20 PM UTC
A database migration caused ten minutes of downtime while it ran. All Explo components were briefly inaccessible during this downtime.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2025, 08:01 PM UTC
- Resolved
- Jan 23, 2025, 02:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 23, 2025, 08:01 PM UTC
A regression was introduced that caused MySQL DB connections to fail on the legacy connector
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2024, 03:30 PM UTC
- Resolved
- Oct 03, 2024, 04:21 PM UTC
- Duration
- 50m
Affected: Explo DashboardsDashboard EmbedsDashboard Embeds
Timeline · 3 updates
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investigating Oct 03, 2024, 03:49 PM UTC
We are currently investigating this issue.
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identified Oct 03, 2024, 03:50 PM UTC
The issue has been identified and a fix is being implemented. This should be resolved within 20 minutes.
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resolved Oct 03, 2024, 04:21 PM UTC
This incident has been resolved.
Read the full incident report →
