Explo incident

Degraded access to API

Major Resolved View vendor source →

Explo experienced a major incident on September 16, 2025 affecting Explo Dashboards and Explo Report Builder, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 08:15 PM UTC
Resolved
Sep 16, 2025, 09:11 PM UTC
Duration
56m
Detected by Pingoru
Sep 16, 2025, 08:15 PM UTC

Affected components

Explo DashboardsExplo Report Builder

Update timeline

  1. investigating Sep 16, 2025, 08:15 PM UTC

    We are tracking an issue where CORS requests to the API are intermittently failing.

  2. monitoring Sep 16, 2025, 08:45 PM UTC

    We have adjusted resourcing on our backend servers, which seems to have alleviated the issue. We are monitoring for any further degredation.

  3. resolved Sep 16, 2025, 09:11 PM UTC

    This incident has been resolved.