Explo experienced a notice incident on July 8, 2025 affecting Explo Dashboards and Customer Data Access and 1 more component, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 08:25 PM UTC
We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
- investigating Jul 08, 2025, 08:34 PM UTC
We are continuing to investigate this issue.
- investigating Jul 08, 2025, 10:14 PM UTC
We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
- identified Jul 08, 2025, 11:45 PM UTC
We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
- resolved Jul 09, 2025, 01:20 AM UTC
Snowflake connectivity issues have been resolved and they have acknowledged that Explo's IPs were incorrectly blocked.