Explo incident

Latency issues due to higher than usual traffic to Explo application

Notice Resolved View vendor source →

Explo experienced a notice incident on July 10, 2025 affecting Explo Dashboards and Customer Data Access and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 08:04 PM UTC
Resolved
Jul 10, 2025, 08:39 PM UTC
Duration
35m
Detected by Pingoru
Jul 10, 2025, 08:04 PM UTC

Affected components

Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports

Update timeline

  1. investigating Jul 10, 2025, 08:04 PM UTC

    We are currently investigating the issue but are experiencing higher than usual load times.

  2. identified Jul 10, 2025, 08:18 PM UTC

    We have identified some issues with an intermediary provider causing degraded performance. We're actively monitoring the issue and evaluating potential resolutions.

  3. identified Jul 10, 2025, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 10, 2025, 08:38 PM UTC

    We disabled some settings with our intermediary provider given their partial outage. For Explo users, things should be back to normal. We are in communication with them and will re-enable once they’ve resolved.

  5. resolved Jul 10, 2025, 08:39 PM UTC

    Marking as resolved given the previous update.