Explo incident

Degraded Data Querying

Notice Resolved View vendor source →

Explo experienced a notice incident on September 30, 2025 affecting Customer Data Access and Dashboard Embeds and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 06:20 PM UTC
Resolved
Sep 30, 2025, 06:28 PM UTC
Duration
8m
Detected by Pingoru
Sep 30, 2025, 06:20 PM UTC

Affected components

Customer Data AccessDashboard EmbedsReport Builder Embeds

Update timeline

  1. identified Sep 30, 2025, 06:20 PM UTC

    The issue has been identified and the fix is being rolled out.

  2. resolved Sep 30, 2025, 06:28 PM UTC

    We have resolved this incident. And data querying is back to normal.