Explo experienced a notice incident on October 20, 2025 affecting Customer Data Access and Dashboard Embeds and 1 more component, lasting 19h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:35 PM UTC
We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.
- investigating Oct 20, 2025, 04:43 PM UTC
We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.
- investigating Oct 20, 2025, 06:31 PM UTC
No change from last status update. We continue to monitor closely, and will provide updates as we know more.
- investigating Oct 20, 2025, 09:57 PM UTC
AWS has indicated that their services are starting to slowly recover. We are seeing that on our side as well. Updating the impact of this to minor, but will not fully resolve until AWS has given the all clear.
- investigating Oct 21, 2025, 12:58 AM UTC
We have confirmed things have been resolved and AWS is back to being fully operational.
- resolved Oct 21, 2025, 12:59 AM UTC
Marking this now as resolved.