Explo Outage History
Explo is up right nowExplo had 31 outages in the last 2 years totaling 10h 55m of downtime — averaging 1.3 incidents per month.
There were 31 Explo outages since June 13, 2024 totaling 10h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial outage
Timeline · 3 updates
- identified Aug 06, 2024, 08:28 PM UTC
Customers using the legacy data API are experiencing a partial outage due to customer load. We are currently mitigating.
- monitoring Aug 06, 2024, 08:48 PM UTC
We've expanded capacity in our legacy data infrastructure and are monitoring the results.
- resolved Aug 06, 2024, 11:23 PM UTC
We are confident we have mitigated the effects of the previous outage. As a follow-on, we need to adjust some configuration in a maintenance window tomorrow.
CDN Issues
Affected: Explo Dashboards
Timeline · 3 updates
- investigating Jul 08, 2024, 06:59 PM UTC
There's an issue with our CDN in some geographic regions causing intermittent outages for the application and the embedded component.
- investigating Jul 08, 2024, 08:49 PM UTC
We no longer observe any issues loading the application or the embed in any geography.
- resolved Jul 09, 2024, 12:47 AM UTC
This incident has been resolved.
Partial outage on web component embeds
Timeline · 2 updates
- identified Jun 27, 2024, 07:21 PM UTC
There is currently an issue with specific embedded dashboards and report builders embedded with the web component. Our team has identified and is resolving the issue.
- resolved Jun 27, 2024, 07:43 PM UTC
This incident has been resolved
High load causing latency
Affected: Explo Dashboards
Timeline · 4 updates
- monitoring Jun 18, 2024, 08:46 PM UTC
We are currently seeing high load causing latency on dashboard load. We have increased resources and are monitoring the situation.
- monitoring Jun 18, 2024, 08:57 PM UTC
We've identified the cause and are pushing a mitigation for the high load.
- monitoring Jun 18, 2024, 09:24 PM UTC
We've resolved the underlying issue.
- resolved Jun 19, 2024, 12:21 AM UTC
This has been resolved.
Higher than Average Export Load
Affected: Explo Dashboards
Timeline · 3 updates
- investigating Jun 13, 2024, 02:42 PM UTC
We are currently investigating this issue.
- identified Jun 13, 2024, 02:43 PM UTC
More resources have been allocated to exports and we expect load to return to expected levels within thirty minutes
- resolved Jun 13, 2024, 03:50 PM UTC
This incident has been resolved.