Explo incident

Degraded performance across Explo app and Embeds

Notice Resolved View vendor source →

Explo experienced a notice incident on October 3, 2025 affecting Explo Dashboards and Customer Data Access and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 08:58 PM UTC
Resolved
Oct 03, 2025, 09:05 PM UTC
Duration
6m
Detected by Pingoru
Oct 03, 2025, 08:58 PM UTC

Affected components

Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsExports: Email deliveryTabular ExportsExports: Image and PDF format

Update timeline

  1. investigating Oct 03, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2025, 09:02 PM UTC

    We've addressed resourcing constraints causing issues and are actively monitoring for any additional issues.

  3. resolved Oct 03, 2025, 09:05 PM UTC

    Explo service is fully operational. We're continuing to instigate the root cause to avoid issues going forward.