Exact incident

Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.

Minor Resolved View vendor source →

Exact experienced a minor incident on August 17, 2026 affecting Exact Globe+ and Exact Globe Next and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 09:08 AM UTC
Resolved
Aug 20, 2026, 09:05 AM UTC
Duration
2d 23h
Detected by Pingoru
Aug 17, 2026, 09:08 AM UTC

Affected components

Exact Globe+Exact Globe NextExact Synergy

Update timeline

  1. investigating Aug 17, 2026, 09:08 AM UTC

    When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. monitoring Aug 18, 2026, 09:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 09:05 AM UTC

    This incident has been resolved.