Exact incident
Exact Online - Unable to select option Receive in e-invoice subscription (FR)
Exact experienced a minor incident on August 20, 2026 affecting Exact Online, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 08:21 AM UTC
When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soons as more information becomes available. Our apologies for the inconvenience.
- identified Aug 20, 2026, 10:03 AM UTC
The issue has been identiefied. We are working on a solution.
- monitoring Aug 24, 2026, 06:51 AM UTC
A fix has been implemented. We are monitoring the current solution.
- resolved Aug 24, 2026, 08:01 AM UTC
This issue has been resolved. Our apologies for the inconvenience.