Resolved after 1 hour 24 minutes, affecting Overall, on February 24, 2026.
Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234
Affected components
Update timeline
- investigating Feb 24, 2026, 08:53 AM UTC
We are aware of the slow internet speeds affecting usage. Our engineers are currently investigating the issue, and we will provide an update shortly. We apologise for any inconvenience this may cause.
- investigating Feb 24, 2026, 08:56 AM UTC
We have identified the root cause of the issue and have resolved it. We can see things are settling, but we'll continue monitoring. Please contact our helpdesk if you are still experiencing downtime or slow speeds on 0345 145 1234
- resolved Feb 24, 2026, 10:17 AM UTC
Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234
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