Exa incident
Darklight Connection Issues - Sheffield Region
Exa is currently experiencing a major incident affecting Connectivity (Darklight), which began 19h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 01:11 PM UTC
We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating and has logged this with the suppliers. We are sorry for any inconvenience this will be causing, and we will update this status as soon as we have any updates.
- investigating Oct 09, 2026, 03:37 PM UTC
Our Suppliers are continuing to investigate the issue, and we will update the status with more information as soon as we can.
- investigating Oct 09, 2026, 06:26 PM UTC
The suppliers have dispatched an engineering team to the affected data centre(s), and we will provide a further update following this visit.
- monitoring Oct 10, 2026, 06:53 AM UTC
Our Suppliers have been working through the night and have restored the affected fibre. From our monitoring, we can see the link has come back up, and all affected customers will be back online again. If you are still offline, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist. We are sorry for the inconvenience this has caused.