Exa incident
Exa Networks - Core Network
Ongoing since 09:56 AM UTC, affecting Core Network.
The suppliers have identified a fibre break in the Manchester region as the root cause of the drop. They have engineering teams en route to resolve this, and we are due our next update at midday.
Affected components
Update timeline
- monitoring Nov 03, 2026, 09:56 AM UTC
From our monitoring, we have identified that our core network link between London and Manchester has dropped. All traffic has automatically reconverged via other network routes, and no customer-facing services are showing any issues. We are marking the core network as 'At Risk ' until the main link is restored. Our Networking team have escalated this to the suppliers to investigate. Please contact the Helpdesk on 0345 145 1234 if you experience any issues.
- monitoring Nov 03, 2026, 10:40 AM UTC
The suppliers have identified a fibre break in the Manchester region as the root cause of the drop. They have engineering teams en route to resolve this, and we are due our next update at midday.
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