Resolved after 9 minutes, affecting Overall, on March 18, 2026.
The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance.
Affected components
Update timeline
- identified Mar 18, 2026, 09:15 AM UTC
We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted.
- resolved Mar 18, 2026, 09:24 AM UTC
The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance.
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