Etail Solutions Outage History

Etail Solutions had 11 outages in the last 2 years totaling 2336h 19m of downtime — averaging 0.5 incidents per month.

There were 11 Etail Solutions outages since November 14, 2024 totaling 2336h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.EtailSolutions.com

Major October 12, 2026

EVP Server Issue

Detected by Pingoru: Oct 12, 2026, 01:28 PM UTC
Resolved: Oct 12, 2026, 04:42 PM UTC
Duration: 3h 14m

Affected: EVP Web ApplicationEVP RDP ApplicationBatch ServicesEVP API Services

Timeline · 4 updates

investigating Oct 12, 2026, 01:28 PM UTC

We are currently investigating a server hardware issue impacting some customers.
monitoring Oct 12, 2026, 01:42 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 12, 2026, 01:42 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 12, 2026, 04:42 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 4, 2026

Amazon Order API Issue

Detected by Pingoru: May 04, 2026, 07:13 PM UTC
Resolved: Jun 16, 2026, 02:01 AM UTC
Duration: 42d 6h

Affected: Amazon

Timeline · 2 updates

investigating May 04, 2026, 07:13 PM UTC

We are currently seeing intermittent errors on the Amazon order download tasks. We are receiving an internal error from the Amazon API server and are not downloading orders. We have opened a case with Amazon to try and resolve the issue.
resolved Jun 16, 2026, 02:01 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Microsoft Windows Security Update Impacting EVP Remote Desktop Application

Detected by Pingoru: Apr 16, 2026, 08:23 PM UTC
Resolved: May 07, 2026, 02:05 PM UTC
Duration: 20d 17h

Affected: EVP RDP Application

Timeline · 2 updates

identified Apr 16, 2026, 08:23 PM UTC

A recent Microsoft security update has added a new warning screen and has disabled some default functionality with remote desktop connections. When connecting to the EVP remote desktop application, and you are prompted with a new Windows security window, you should enable access to Drives, Clipboard and Printers. You can find more details about the security update here: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/remotepc/understanding-security-warnings
resolved May 07, 2026, 02:05 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 16, 2026

Walmart DSV

Detected by Pingoru: Apr 16, 2026, 03:13 PM UTC
Resolved: Apr 17, 2026, 03:29 PM UTC
Duration: 1d

Affected: Walmart

Timeline · 2 updates

investigating Apr 16, 2026, 03:13 PM UTC

We are investigating issues with the Walmart DSV integration. We are receiving unexpected responses on all Walmart DSV API calls.
resolved Apr 17, 2026, 03:29 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 16, 2026

GoDaddy DNS Issue

Detected by Pingoru: Mar 16, 2026, 08:45 PM UTC
Resolved: Mar 17, 2026, 01:00 PM UTC
Duration: 16h 14m

Affected: EVP RDP ApplicationFile Services

Timeline · 2 updates

investigating Mar 16, 2026, 08:45 PM UTC

We are experiencing a domain name resolution (DNS) issue. This is affecting some users on some EVP resources. Some users may not be able to reach EVP services, receiving a DNS or unreachable error.
resolved Mar 17, 2026, 01:00 PM UTC

This incident has been resolved.

Read the full incident report →

Notice January 22, 2026

Network Outage

Detected by Pingoru: Jan 22, 2026, 01:17 PM UTC
Resolved: Jan 23, 2026, 03:19 PM UTC
Duration: 1d 2h

Affected: EVP Web ApplicationAmazonEVP RDP ApplicationWalmartEast Coast Data CenterShopifyBatch ServiceseBayFile ServicesEVP API Services

Timeline · 4 updates

investigating Jan 22, 2026, 01:17 PM UTC

We are currently experiencing a network outage with our datacenter. All EVP systems (EVP, Web, API, FTP, etc) are inaccessible.
monitoring Jan 22, 2026, 03:16 PM UTC

The data center has implemented DDoS mitigation and some services are restored. These services may be intermittently available as mitigation efforts evolve.
monitoring Jan 22, 2026, 06:52 PM UTC

The data center has resolved the DDOS attack. EVP systems are accessible. We are continuing to monitor the systems for issues.
resolved Jan 23, 2026, 03:19 PM UTC

This incident has been resolved.

Read the full incident report →

Critical January 14, 2026

Network Issue

Detected by Pingoru: Jan 14, 2026, 04:57 PM UTC
Resolved: Jan 15, 2026, 02:33 PM UTC
Duration: 21h 36m

Affected: EVP Web ApplicationEVP RDP ApplicationBatch ServicesFile ServicesEVP API Services

Timeline · 5 updates

investigating Jan 14, 2026, 04:11 PM UTC

We are currently experiencing a network issue and are investigating.
identified Jan 14, 2026, 04:56 PM UTC

The network issue has been identified and systems are back up and running. We are monitoring the situation.
identified Jan 14, 2026, 04:57 PM UTC

We are monitoring the situation.
monitoring Jan 14, 2026, 04:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 15, 2026, 02:33 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Microsoft MFA Enforcement

Detected by Pingoru: Dec 18, 2025, 04:04 PM UTC
Resolved: Jan 15, 2026, 02:33 PM UTC
Duration: 27d 22h

Affected: EVP RDP Application

Timeline · 7 updates

investigating Dec 18, 2025, 04:04 PM UTC

We are currently experiencing issues with the DNS provider and can confirm in Down Detector that there is a spike in issues. We will monitor the status and update here. Users may experience intermittent issues connecting to the EVP RDP Gateway.
identified Dec 18, 2025, 06:13 PM UTC

We have identified an issue with the Microsoft MFA Authentication system that is now requiring all users to authenticate with an MFA device associated with their account. Each user login will need to register an MFA device with their account so they are prompted for a second authentication method in Microsoft Authenticator. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
monitoring Dec 18, 2025, 06:54 PM UTC

A fix has been implemented and we are monitoring the results. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
monitoring Dec 18, 2025, 06:55 PM UTC

We are continuing to monitor for any further issues.
monitoring Dec 18, 2025, 11:26 PM UTC

Action Required - All EVP users must setup and configure MFA to connect to the EVP remote desktop application if you have not done so already. Please log a User/Password ticket in the HelpCenter for assistance in setting up MFA for your user accounts.
monitoring Dec 19, 2025, 03:59 PM UTC

All issues are resolved. MFA is now required for EVP RDP. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
resolved Jan 15, 2026, 02:33 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Shopify

Detected by Pingoru: Dec 01, 2025, 07:22 PM UTC
Resolved: Dec 02, 2025, 02:48 PM UTC
Duration: 19h 25m

Affected: Shopify

Timeline · 4 updates

investigating Dec 01, 2025, 04:11 PM UTC

We are watching an issue with an incident on the Shopify API. We are currently not aware of any issues in EVP. Let us know if you are seeing any issues by logging a ticket in the Etail Help center. Shopify Health Status page: https://shopstatus.shopifyapps.com/ Some merchants encountering error messages within their admins Merchants may experience issues when trying to login to Shopify. We are currently investigating and will keep you updated. Merchants may also encounter issues logging into POS, Mobile, and while attempting to contact Shopify Support. We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.
monitoring Dec 01, 2025, 07:22 PM UTC

Update Shopify is continuing to investigate and apply mitigations for the current issues. Shopify is continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems. Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems. Online store checkouts are not affected. Dec 01, 2025 - 17:39 UTC
monitoring Dec 01, 2025, 08:22 PM UTC

Shopify has found and fixed an issue with their login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.
resolved Dec 02, 2025, 02:48 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Amazon Outage Impacting SP-API

Detected by Pingoru: Oct 20, 2025, 03:35 PM UTC
Resolved: Oct 21, 2025, 01:34 PM UTC
Duration: 21h 59m

Affected: Amazon

Timeline · 2 updates

monitoring Oct 20, 2025, 03:35 PM UTC

The Amazon outage in progress since early this morning appears to be having an intermittent impact on EVP calls to their SP-API which may impact timeliness of order processing and inventory updates on Amazon channels.
resolved Oct 21, 2025, 01:34 PM UTC

Amazon appears to have resolved the latent issues from their outage yesterday. Let us know if you see any further issues by logging a ticket.

Read the full incident report →

Major November 14, 2024

Intermittent RD Disconnects

Detected by Pingoru: Nov 14, 2024, 06:59 PM UTC
Resolved: Nov 15, 2024, 03:31 PM UTC
Duration: 20h 31m

Affected: EVP RDP Application

Timeline · 3 updates

investigating Nov 14, 2024, 06:59 PM UTC

We are currently investigating an issue with intermittent disconnects in the Remote Desktop Applications.
investigating Nov 14, 2024, 09:31 PM UTC

We are continuing to investigate to find a root cause, but it appears connections have stabilized. After business hours tonight we will continue troubleshooting which may cause further disconnects. We will keep the status page updated.
resolved Nov 15, 2024, 03:31 PM UTC

Remote Desktop Gateway servers were rebooted last night and this incident is resolved. We continue to monitor for issues. Please log a ticket in the Etail Solutions Help Center if you experience any disconnects.

Read the full incident report →