ESI incident

SIP trunk passwords

Major Resolved View vendor source →

ESI experienced a major incident on July 21, 2026, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 04:18 PM UTC
Resolved
Jul 21, 2026, 05:16 PM UTC
Duration
57m
Detected by Pingoru
Jul 21, 2026, 04:18 PM UTC

Update timeline

  1. investigating Jul 21, 2026, 04:18 PM UTC

    ESI is investigating a platform issue that is causing registration errors for SIP trunk customers. Our platform operations team is working to identify the root cause.

  2. resolved Jul 21, 2026, 05:16 PM UTC

    We've now resolved the incident. Thanks for your patience. If your trunk is still failing to register please contact ESI support for a password update to the trunk config.