Eplan Outage History
Eplan is up right nowPingoru has recorded 15 incidents for Eplan: 15 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 9 of 720 (1%) |
| July 2026 | 4 | 18 of 744 (2%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 4 | 196 of 720 (27%) |
| October 2026 | 1 | 202 of 744 (27%) |
| November 2026 | 0 | 0 of 137 (0%) |
Incidents, newest first
Minor October 22, 2026 issue with updating licenses via Eplan.com 18m Cloud dashboard, Cloud dashboard (Cloud dashboard — Eplan Cloud Europe), Cloud dashboard (Cloud dashboard — Eplan Cloud China)
Started Oct 22, 2026, 10:01 AM UTC· resolved Oct 22, 2026, 10:19 AM UTC
- investigating Oct 22, 2026, 10:01 AM UTC
We are currently facing an issue with updating licenses via Eplan.com. Possibly customers will not find the expected licenses on the Update licenses website. We are working to find the reason.
- resolved Oct 22, 2026, 10:19 AM UTC
System is back to normal state
Minor September 30, 2026 Problems Accessing the Cloud 8d 18h Cloud dashboard, Cloud dashboard (Cloud dashboard — Eplan Cloud Europe), Cloud dashboard (Cloud dashboard — Eplan Cloud China), Cloud sign-in and 61 more
Started Sep 30, 2026, 03:26 PM UTC· resolved Oct 09, 2026, 09:55 AM UTC
- identified Sep 30, 2026, 03:26 PM UTC
Customers have reported problems accessing the EPLAN Cloud. The cause is currently unclear, as the problem cannot be fully reproduced. If you are experiencing this issue, please contact the Support Center so that we can get an idea of the extent of the problem.
- resolved Oct 09, 2026, 09:55 AM UTC
We found a solution and all systems back
Major September 25, 2026 Report Center not reachable 2d 23h Report Center, Report Center (Report Center — Eplan Cloud Europe)
Started Sep 25, 2026, 10:49 AM UTC· resolved Sep 28, 2026, 10:07 AM UTC
- identified Sep 25, 2026, 10:49 AM UTC
Currently the Report Center is not reachable due to MS Azure ressource problems. We in touch with Microsoft to solve the issue
- resolved Sep 28, 2026, 10:07 AM UTC
We inform you, that the issue is resolved and the service is fully operational, again.
Minor September 17, 2026 Dataportal issue 3d 22h Data Portal, Data Portal (Data Portal — Eplan Cloud Europe), Data Portal (Data Portal — Eplan Cloud China)
Started Sep 17, 2026, 09:19 AM UTC· resolved Sep 21, 2026, 08:11 AM UTC
- investigating Sep 17, 2026, 09:19 AM UTC
We have noticed that older versions of the platform are having trouble accessing the data portal. We are working to identify the cause and resolve the issue. Access to the data portal via a browser is working.
- monitoring Sep 17, 2026, 10:40 AM UTC
We Rollback the Dataportal Service . At this time, we no longer see any issues. If you are still experiencing problems, please contact support.
- resolved Sep 21, 2026, 08:11 AM UTC
Issue solved
Minor September 10, 2026 Login Issues to EPLAN Cloud 21h 39m Cloud sign-in, Cloud sign-in (Cloud sign-in — Eplan Cloud Europe)
Started Sep 10, 2026, 09:37 AM UTC· resolved Sep 11, 2026, 07:16 AM UTC
- investigating Sep 10, 2026, 09:37 AM UTC
We have received reports that, under certain circumstances, it is not possible to log in to the EPLAN Cloud. We are currently investigating the issue and will resolve it as soon as possible.
- identified Sep 10, 2026, 11:23 AM UTC
We currently suspect that there are issues with IPv4 connections with certain providers, particularly in the Netherlands. If you are also affected by this issue, please try switching to IPv6. Please contact your system administrator for assistance.
- monitoring Sep 10, 2026, 02:28 PM UTC
The disruptions leave an unclear picture, but can be attributed to issues with various Internet service providers. Users of the platform products are asked to work offline. As soon as the disruption is resolved, we will provide an update here.
- resolved Sep 11, 2026, 07:16 AM UTC
The issue was solved by the ISP's.
Minor August 19, 2026 RiTherm partial service disruption – RiTherm, RiTherm (RiTherm — Eplan Cloud Europe), RiTherm (RiTherm — Eplan Cloud China)
Started Aug 19, 2026, 10:33 AM UTC· resolved Aug 19, 2026, 10:33 AM UTC
- resolved Aug 19, 2026, 10:33 AM UTC
Service is working as expected again
Minor July 30, 2026 Partial SSL Certificate Issues 6m Cloud dashboard, Cloud dashboard (Cloud dashboard — Eplan Cloud China), Cloud sign-in, Cloud sign-in (Cloud sign-in — Eplan Cloud China) and 34 more
Started Jul 30, 2026, 09:25 AM UTC· resolved Jul 30, 2026, 09:32 AM UTC
- identified Jul 30, 2026, 09:25 AM UTC
We have noticed that there are currently issues with the SSL certificates. At the moment, these are not always recognised correctly. We are working on a solution.
- resolved Jul 30, 2026, 09:32 AM UTC
Problem is solved, all systems run under good condition
Minor July 29, 2026 Problems with the display of products 1h 56m RiTherm, RiTherm (RiTherm — Eplan Cloud Europe), RiTherm (RiTherm — Eplan Cloud China)
Started Jul 29, 2026, 11:47 AM UTC· resolved Jul 29, 2026, 01:44 PM UTC
- identified Jul 29, 2026, 11:47 AM UTC
We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.
- resolved Jul 29, 2026, 01:44 PM UTC
Problem solved
Minor July 27, 2026 Problems with the display of products 15h 30m RiTherm, RiTherm (RiTherm — Eplan Cloud Europe), RiTherm (RiTherm — Eplan Cloud China)
Started Jul 27, 2026, 03:15 PM UTC· resolved Jul 28, 2026, 06:45 AM UTC
- identified Jul 27, 2026, 03:15 PM UTC
We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.
- resolved Jul 28, 2026, 06:45 AM UTC
Problem solved
Minor July 15, 2026 Dataportal issues 18m Data Portal, Data Portal (Data Portal — Eplan Cloud Europe)
Started Jul 15, 2026, 12:33 PM UTC· resolved Jul 15, 2026, 12:51 PM UTC
- monitoring Jul 15, 2026, 12:33 PM UTC
we discovered some issues and working hard to mitigate the issue
- resolved Jul 15, 2026, 12:51 PM UTC
service is back to normal
Minor June 30, 2026 Service Outtake - Reportcentre in China 19m Report Center, Report Center (Report Center — Eplan Cloud China)
Started Jun 30, 2026, 07:45 AM UTC· resolved Jun 30, 2026, 08:04 AM UTC
- investigating Jun 30, 2026, 07:45 AM UTC
We regret to inform you that the Reportcentre in the Eplan Cloud China is currently not functioning as desired.
- resolved Jun 30, 2026, 08:04 AM UTC
We inform you, that the issue is resolved and the service is fully operational, again.
Minor June 11, 2026 Service Outtake: Uploads in RiPanel Processing Center not possible 20m RiPanel Processing Center, RiPanel Processing Center (RiPanel Processing Center — Eplan Cloud Europe)
Started Jun 11, 2026, 01:43 PM UTC· resolved Jun 11, 2026, 02:04 PM UTC
- investigating Jun 11, 2026, 01:43 PM UTC
We regret to inform you that this service is currently not functioning as desired. The upload of DXF-Files is currently not possible.
- monitoring Jun 11, 2026, 02:02 PM UTC
We inform you, that the issue is resolved and the service is fully operational, again.
- resolved Jun 11, 2026, 02:04 PM UTC
After a phase of intense monitoring without any further interruptions of the service we inform you, that this incident is resolved and closed.
Major June 6, 2026 EPLAN Cloud China Down 8h 16m Cloud dashboard, Cloud dashboard (Cloud dashboard — Eplan Cloud China), Cloud sign-in, Cloud sign-in (Cloud sign-in — Eplan Cloud China) and 30 more
Started Jun 06, 2026, 10:23 AM UTC· resolved Jun 06, 2026, 06:39 PM UTC
- identified Jun 06, 2026, 10:23 AM UTC
Unfortunately, we have to inform you that it is currently not possible to log in to the Chinese cloud environment. We are working on a solution
- resolved Jun 06, 2026, 06:39 PM UTC
System is back
Minor April 7, 2026 China environment timeout - 2026-04-07 1m Cloud dashboard, Cloud dashboard (Cloud dashboard — Eplan Cloud Europe), Cloud sign-in, Cloud sign-in (Cloud sign-in — Eplan Cloud Europe) and 24 more
Started Apr 07, 2026, 12:17 PM UTC· resolved Apr 07, 2026, 12:18 PM UTC
- investigating Apr 07, 2026, 12:17 PM UTC
empty
- resolved Apr 07, 2026, 12:18 PM UTC
Our ninjas fixed everything. This incident is resolved.
Minor April 2, 2026 Problems in eStock 5d 2h eStock, eStock (eStock — Eplan Cloud Europe), eStock (eStock — Eplan Cloud China)
Started Apr 02, 2026, 10:14 AM UTC· resolved Apr 07, 2026, 12:17 PM UTC
- identified Apr 02, 2026, 10:14 AM UTC
Information The interface of the Eplan versions 2023/2024/2025 to eStock currently faces some disruption in specific cases. When the user is connected to a collection in Eplan and changes to this collection are made in eStock the function “Update with data from eStock” or the dialog ““New data is available. Do you want to update the data?” can lead to time outs error messages and the updated data is not downloaded. The cause of the time out is connected to the use of certain user-defined properties in the changed parts. If no user defined properties are assigned to the parts in the collection the update works correctly. Parts downloaded from Data Portal in eStock very frequently have such user defined properties that lead to the time out errors and failed data downloads. Removing such user defined properties in eStock will solve the issue until we have improved the eStock software to completely solve this situation. Workaround for the customers that are not able to remove user-defined properties: Version 2023 Instead of using the “Update with data from eSTOCK” function, go to parts management settings, switch to a local parts database and confirm with “OK”. Then open settings again and switch back again to the collection that should be updated with new data. In that case no error appears, and all data is downloaded. If the dialog “New data is available. Do you want to update the data?” appears the user must not select “Yes” as an answer to avoid the time out error to occur. Version 2024 and 2025 Create a new collection (can be empty without any parts). Instead of using the “Update with data from eSTOCK” function, go to the parts management settings, switch to the new empty collection and confirm with OK. Then open the settings again, switch to the collection that should be updated with new data and confirm with “OK”. In that case all data is downloaded without the time out message. If the dialog “New data is available. Do you want to update the data?” appears the user must not select “Yes” as an answer to avoid the time out error to occur.
- resolved Apr 07, 2026, 12:17 PM UTC
Our ninjas fixed everything. This incident is resolved.
- resolved Apr 07, 2026, 12:17 PM UTC
Our ninjas fixed everything. This incident is resolved.