Eplan experienced a minor incident on September 10, 2026 affecting Cloud sign-in and Rittal Scan and Service (Eplan Cloud Europe), lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 09:37 AM UTC
We have received reports that, under certain circumstances, it is not possible to log in to the EPLAN Cloud. We are currently investigating the issue and will resolve it as soon as possible.
- identified Sep 10, 2026, 11:23 AM UTC
We currently suspect that there are issues with IPv4 connections with certain providers, particularly in the Netherlands. If you are also affected by this issue, please try switching to IPv6. Please contact your system administrator for assistance.
- monitoring Sep 10, 2026, 02:28 PM UTC
The disruptions leave an unclear picture, but can be attributed to issues with various Internet service providers. Users of the platform products are asked to work offline. As soon as the disruption is resolved, we will provide an update here.