Eplan experienced a minor incident on September 17, 2026 affecting Data Portal and RiTherm (Eplan Cloud China) and 1 more component, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Data PortalRiTherm (Eplan Cloud China)Rittal Scan and Service (Eplan Cloud Europe)
Update timeline
- investigating Sep 17, 2026, 09:19 AM UTC
We have noticed that older versions of the platform are having trouble accessing the data portal. We are working to identify the cause and resolve the issue. Access to the data portal via a browser is working.
- monitoring Sep 17, 2026, 10:40 AM UTC
We Rollback the Dataportal Service . At this time, we no longer see any issues. If you are still experiencing problems, please contact support.