Eplan incident

Problems with the display of products

Minor Resolved View vendor source →

Eplan experienced a minor incident on July 29, 2026 affecting RiTherm and RiTherm (Eplan Cloud China) and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 11:47 AM UTC
Resolved
Jul 29, 2026, 01:54 PM UTC
Duration
2h 7m
Detected by Pingoru
Jul 29, 2026, 11:47 AM UTC

Affected components

RiThermRiTherm (Eplan Cloud China)Rittal Scan and Service (Eplan Cloud Europe)

Update timeline

  1. identified Jul 29, 2026, 11:47 AM UTC

    We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.