Eplan incident

Problems with the display of products

Minor Resolved View vendor source →

Eplan experienced a minor incident on July 27, 2026 affecting RiTherm and RiTherm (Eplan Cloud China) and 1 more component, lasting 15h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 03:15 PM UTC
Resolved
Jul 28, 2026, 06:52 AM UTC
Duration
15h 36m
Detected by Pingoru
Jul 27, 2026, 03:15 PM UTC

Affected components

RiThermRiTherm (Eplan Cloud China)Rittal Scan and Service (Eplan Cloud Europe)

Update timeline

  1. identified Jul 27, 2026, 03:15 PM UTC

    We are currently experiencing issues with the display of products/items. This does not affect the data being processed. We are working to resolve the issue.